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Return Policy

By using this site, you understand that all payments processed by Pier 1 are for menu items and catering services sold by our company.

Pier 1 may issue a requested refund of a payment made via a debit/credit card payment for the following reason:

  • More than the amount is paid.
    Customer transaction error, such as a payment being made for more than intended ($1000.00 instead of $100.00).

  • Duplication of payment.

  • Catering service cancelled by Client / Venue / Acts of God.
    We will refund full amount provided the service was not performed for which a client deposit was received but no special items were bought by Pier 1 nor special services paid for on behalf of that client, and a notice of cancellation was given up to 30 days prior to the event. If the notice of cancellation was given between 29 days and 10 days prior to the event, only 50% of the deposit will be refunded. If the notice of cancellation was given less than 10 days prior to the event, the deposit becomes non-refundable. If there were special items bought or special services paid for by Pier 1 on behalf of the client, the amount of the deposit eligible for refund will be reduced by these costs incurred by Pier 1.
  • Catering service cancelled by Special Covid-19 Policy.
    We will refund full amount provided the service was cancelled by the client due to Covid 19 related reasons (Covid 19 infected, no travel authorization, cancelled flight due to covid 19 widespread, etc), no special items were bought by Pier 1 nor special services paid for on behalf of that client, and a notice of cancellation was given up to 10 days prior to the event. If the notice of cancellation was given between 9 days and 3 days prior to the event, only 50% of the deposit will be refunded. If the notice of cancellation was given less than 3 days prior to the event, the deposit becomes non-refundable. If there were special items bought or special services paid for by Pier 1 on behalf of the client, the amount of the deposit eligible for refund will be reduced by these costs incurred by Pier 1.

 

  • Items out of Stock
    We will refund full amount if a menu item in the restaurant is not in stock at time of payment.

  • Food Dissatisfaction
    We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. 

  • Refunds are not typically provided for food that a guest simply does not like. But this decision is at the discretion of Pier 1.

  • Change of Mind or Cancelling Order before order prepared
    We will refund an order full amount thereof where the order is not yet prepared and you change your mind or would like to cancel the order. But we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared.

  • Pier 1 recognizes an error was made, after payment was received, in either our product, service or billing process, and therefore an adjustment needs to be made to a customer’s account.
 

 

Refund requests may be made by contacting our office via telephone 876-952-2452 or email [email protected] We suggest you first discuss the situation with the employee with whom you usually deal directly. If the situation is not resolved, then please contact our Accounts Department.

After receipt of a request for refund, Pier 1 will investigate the issue upon which the refund is requested. All refunds, when deemed credible, will be made within 21 business days via the payment platform.

If you make a fraudulent claim of unauthorized card usage, we will report this to our credit card service provider. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

Pier 1 reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on our website. It is the customer’s obligation to review our refund policy for any such revisions.